[Sakai Jira] Updated: (SAKIII-3993) Very easy to mistakenly send multiple copies of messages

Nicolaas Matthijs (JIRA) sakai-ui-dev-tracking at collab.sakaiproject.org
Mon Sep 12 04:15:42 PDT 2011


     [ https://jira.sakaiproject.org/browse/SAKIII-3993?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Nicolaas Matthijs updated SAKIII-3993:
--------------------------------------

        Fix Version/s: Sprint 112
                       1.1.0
                           (was: 1.0.1)
    Affects Version/s: Sprint 112

> Very easy to mistakenly send multiple copies of messages
> --------------------------------------------------------
>
>                 Key: SAKIII-3993
>                 URL: https://jira.sakaiproject.org/browse/SAKIII-3993
>             Project: Sakai 3 UI Dev
>          Issue Type: Bug
>          Components: Accessibility, Messaging
>    Affects Versions: 1.0.0, Sprint 112
>         Environment: Firefox 6/Windows
>            Reporter: Alan Marks
>             Fix For: Sprint 112, 1.1.0
>
>
> When replying to a message, the reply window stays open. If the user doesn't see the Gritter message, they could easily think the mail didn't get sent, and send again. 
> Repro Steps
> 1. Have someone send you a message.
> 2. From your inbox, click on the subject to open that message and a reply window.
> 3. Type some text and then click Send Message
> Note that the text you typed disappears 
> 4. Pretend you don't see the Gritter notification.
> As a user, you might easily think that the message you composed was just lost. 
> 5. So type it again.
> 6. Hit Send Message
> Note that the text doesn't disappear and nothing changes.
> 7. Pretend that you don't see the Gritter notification.
> 8. Pretend that you are a frustrated user and click the Send Message button 10 more times.
> Note that 10 messages will be sent.
> I don't know, but I wonder if this is an accessibility/usability problem as well, which is why I'm putting it into 1.0.1. That is, I've understood screen readers don't deal with gritter well, so there would be no indication for a vision impaired user that the message is sent.

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