[oae-urg] Feedback from CSU users

[Jon Hays]

Thanks Greg & Clay for kick-starting this conversation.  Now that we 
have an established Pilot Support Group, perhaps items that fall into a) 
& b) can be surfaced there so consensus can be built around which bugs & 
"Known incomplete features" are the highest priority for pilot schools.

I'm going to bring this up with reps from that group because many of the 
issues that Greg points to are problematic for us as well.

Jon Hays
CalCentral Team
Educational Technology Services
University of California at Berkeley


On 11/15/11 8:08 AM, Clay Fenlason wrote:
> There is a pretty broad mix of issues here, ranging from things that
> sound like bugs to me, through issues that stem from incomplete
> features (and so are pilot management issues), issues that hint at
> potential design problems, and then some that touch on a different
> product philosophy. If I'm right:
>
> a) bugs (e.g. "clicking on a link ... leads to a 404 page") are best
> handled through JIRA.
>
> b) Known incomplete features (e.g. intermediate permissions, messages)
> might benefit from some discussion on workarounds, tips and tricks for
> managing a pilot of this half-baked (in the best possible way)
> product. Do we have a forum for this? I guess not, but it feels like
> we might benefit from one if these questions can be worked through
> without distracting other URG discussions.
>
> c) Potential design issues or implications of product philosophy (e.g.
> the carousel, activity feeds). These seem worth teasing out for more
> URG attention.
>
> Does that sound right?
>
> I guess I'm trying to sort out how to keep URG discussions concise and
> effective, and to that end we might need to distill away bugs and a
> certain portion of pilot support issues, except insofar as they have a
> bearing on C. At the same time, I realize there's overlap.
>
> ~Clay
>
> 2011/11/14 Hardham, Gregory<GHardham at csu.edu.au>
>> o   Apart from rules and regulations, in what ways can OAE support file sharing without opening up avenues for students to clog servers with irrelevant and possibly illegally shared content?
> This is not a new situation for Georgia Tech. Since inception (in
> 2007) students have been free to both upload to their My Workspace as
> well as create their own ad hoc project sites on the fly. We made the
> policy choice that this freedom was important, and we would deal with
> any abuses reactively. There are already so many online storage and
> file-sharing services, many of them superior to what Sakai can
> produce, that we don't see ourselves opening up attractive new lanes
> of traffic. So far this seems to be borne out in practice.
>
>> ·         Resources vs My Library
>>
>> o   Current practice: a site owner has full control over Resources content
>>
>> §  In OAE this is  not the case: any member can share with a Group’s Library, and the Group owner does not have the ability to remove content from the Library that has been shared by others
>>
>> §  The owner of a piece of content isn’t able to unshare with particular groups – the only way appears to be to remove the content by deleting it, but is doing so it is deleted from all places.
>>
>>
>>
>> ·         Activity
>>
>> o   Some users have concerns over their user activity being visible on the public landing page and would like the ability to disable this
>>
>> o   Users would prefer to choose to follow activity (similar to workflows shown recent designs)
>>
>> o   We need to have control over what goes on the public landing page – not enough is known about this.  Undesirable activity swamping the activity streams would not be the right impression for any institution.
>>
>> ·         Carousel
>>
>> o   Some users want the ability to disable the carousel from My Dashboard
>>
>> ·         Messages
>>
>> o   The user needs to be able to select which streams they want to receive email notifications from
>>
>> o   There needs to be options to opt-out or receive a summary of communication, as in Sakai CLE.
>>
>> o   A named author needs to be attached with message when it appears in email software. For example, students need to see that it has come from their lecturer and not just Sakai OAE
>>
>> o   Users need to be able to filter email messages for management
>>
>> o   The messages tool is too basic
>>
>> §  No cancellation/recall of a message
>>
>> §  No formatting of text
>>
>> §  No images/attachments
>>
>> §  Multiple replies to messages quickly become unreadable
>>
>> o   Clicking on a link in a message viewed as email leads to a 404 page not found page if the user isn’t already logged in to OAE. Maybe this needs to be explained by a default message?
>>
>> ·          My Library
>>
>> o   Library – there is confusion over the number of libraries that appear in My Library – is it possible to attach the group name to its Library?
>>
>> o   There will be a need for some of our groups not to have students able to share content with the group’s library, eg groups that will be used for administrative purposes.  At present there appears to be no way of adjusting the permissions on the Library to do so.
>>
>> o   Library permissions for Members are listed as Edit, See, Don’t Show.  What are the practical differences there?  If it is set to Don’t Show, then any member can still share content with the Library even if they can’t see it listed on the group page because they can still see it in their list of Libraries when sharing content.
>>
>> ·         Public-Private
>>
>> o   Sharing private content with a Public Group:   When sharing content with a group, there is no information about how visible that group is.  It is too easy to share private content with a group that is publicly visible&  not realise the implications. Perhaps some warnings about the imminent increase in exposure?
>>
>> o   Our users believe that it is appropriate for the actual content of publicly visible content to be displayed but would like some control over the metadata that is also publicly displayed.
>>
>> o   Users would like the optional ability to disable downloading of visible content – for example in  Flickr it is possible to disable the ability to download an image, but people can still view (and appreciate) content.
>>
>> o   Permissions. We expect that CSU’s default setting for visibility when adding new content will be “Only me”. Is it possible to re-order the settings to put “Public” last so that it is an explicit choice for users, and to prevent accidental sharing? (Perhaps this is locally customisable).
>>
>> o   Users have indicated that they wouldn’t expect that content management ability would be any less than Facebook or Flickr in functionality.
>>
>>
>>
>> Cheers
>>
>>
>>
>> Greg
>>
>>
>>
>> Greg Hardham
>>
>> Educational Designer
>>
>> Interact2 project team
>>
>> Division of Learning&  Teaching Services
>>
>> Charles Sturt University
>>
>> Australia
>>
>> Tel +61 2 6051 9287
>>
>> email: ghardham at csu.edu.au
>>
>>
>>
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